Mystery guests for UAE restaurants & groups

Give guests a reason to come back.

Find the service gaps your guests won’t tell you about. Mystery guests visit your restaurant and show your team what to fix — at one location or across your whole group.

Book a call
  • Real local guests
  • Report on WhatsApp
  • No public reviews

Report ready · 3 things to fix

How it works.

  1. A guest eats at a restaurant table while a waiter serves the food.

    A guest visits.

    Lunch, dinner or a coffee. Your team doesn’t know who.

  2. The guest reads a short checklist on a phone.

    You get a report.

    On WhatsApp, the same day. Two minutes to read.

  3. A restaurant owner and a waiter work through three checked tasks on a board.

    Your team fixes it.

    Three clear tasks. The next guest checks them.

Small details. A better next visit.

Illustrative examples of what we look for.

At the end of a meal

A slow goodbye.

The food was great. Asking twice for the check is what the guest remembers.

Next action

Give one person ownership of closing each table.

During the visit

A missed second order.

An empty cup sits on the table. Nobody offers another coffee.

Next action

Build a natural follow-up into the service routine.

Across your locations

An uneven welcome.

A warm greeting at one location. A long wait at the next.

Next action

Set one greeting standard. Check it across the group.

Why it works

  • A wall calendar full of lime checks next to a happy waiter.

    Every week. Or every day.

    Problems show up as patterns, not one-offs.

  • Several diners at restaurant tables. Any of them could be the guest.

    Any guest could be ours.

    So every table gets your best service.

  • A phone with the camera and microphone crossed out, a padlock and a smiling waiter.

    Private by design.

    No faces. No audio. No public reviews.

Choose how often we visit.

UAE plans. One price per location, per month. Cancel anytime.

  • Once a week

    4visits a month

    AED790per month

  • 3 times a week

    Recommended

    13visits a month

    AED1,990per month

  • Every day

    30checks a month

    Dine-in, coffee, delivery and booking calls

    AED3,490per month

Meals are billed at cost, within your approved visit budget. Applicable taxes are additional. We confirm coverage in your city on the call.

3+ locations? A guest at one of your locations every day — from AED 7,900 / month.

Talk to us

FAQ

Book a 30-minute call. We confirm coverage in your city, agree on your plan and schedule your first visit.

Vetted UAE residents, 21+. Not influencers — they never post about visits.

No. Guests rotate, come within a time window and never pick the venue.

The guest pays at your till like anyone else. We agree on a visit budget, then bill the actual receipt amount with no markup.

Yes. Month to month. In the first 21 days you pay only for visits done.

Let’s talk. 30 minutes.

Pick a time. We’ll show you a sample report and answer your questions on Google Meet.

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